Terms and Conditions of Service and Sale

COVID-19 UPDATE: We have been given official confirmation that we are a business selling essential goods, so have opened our online store and in-store pickup.

All orders are shipped nationwide under all lockdown levels. Please note our in-store shopping is closed right now!

We are only doing online orders & click N Collect.

These ilovesoap.co.nz trading as NZ Soap And Candle Terms and Conditions of Service and Sale relate to the use of and the purchasing of anything from ilovesoap.co.nz’s website www.nzsoapandcandle.co.nz

Parties

“NZ Soap and Candle”, “we”, “us” or “our” refer to ilovesoap.co.nz LTD, being a company incorporated in, existing and operating under the laws of New Zealand. “You” or “Your” refers to you as the customer or user of the website.

Governing law

The use of the website Ilovesoap.co.nz is subject to the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute between you and Ilovesoap.co.nz.

Warranties & Liability

Except as expressly stated in these Terms and Conditions or on Ilovesoap.co.nz’s website, Ilovesoap.co.nz makes no warranty or representation as to the fitness for a particular purpose, suitability or efficacy of any product purchased by you from Ilovesoap.co.nz.. Nothing in the former statement modifies, negates or restricts a consumer’s rights and remedies under the Consumer Guarantees Act 1993.

Subject to your rights and remedies under the Consumer Guarantees Act 1993, to the fullest extent permitted by law, ilovesoap.co.nz will not be liable for any:

  1. Warranties, conditions and representations whether express, implied, statutory or otherwise, relating in any way to the website, your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through the website; and
  2. Liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage), costs and expenses suffered by you or claims made against you arising from or in connection with your use of the website and the information, products supplied, offered to be supplied or advertised or accessed through this Website for any reason whatsoever (including negligence).

You agree that if you are a “consumer” under the Consumer Guarantees Act 1993 and you acquire any product for the purposes of a “business” (as those terms are defined in the Consumer Guarantees Act 1993), the provisions of the Consumer Guarantees Act 1993 are excluded in relation to those products. Otherwise, these Terms and Conditions are to be read subject to the terms of the Consumer Guarantees Act 1993.

Consent to use cookies

Our website uses cookies to give you the best user experience.

Consent to receive email communications

By using our site, registering for an account or making an order, you consent to us sending you relevant transactional emails about your user account and/or order.

You can unsubscribe from our promotional emails at any time (simply click on the link in the footer of any promotional email we send you).

Accuracy of information

We strive to provide accurate and up to date product information, descriptions and uses. In the event an error occurs, Ilovesoap.co.nz does not accept liability for any damage that occur directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on our website. To the extent permitted by New Zealand law.

We aim to list current and accurate product information at all times. However it is possible that errors may occur. To the fullest extent permitted by law, ilovesoap.co.nz does not accept any liability for any damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on our website.

The information shared regarding products, their specialities, and assurances relating to our Good Ingredients Promise are compiled with care and attention. However the accuracy relies on correct information and transparency from our supplier partners. We have strict guidelines that we communicate to our suppliers but subject to our obligations required by law, are not responsible if supplier information is revealed to be incorrect.

Please be aware that the ingredients in our products may change or vary from time to time. We rely on our suppliers to tell us if they make any changes to these, and this may take a few days to update on our site. We recommend you refer to the ingredient list on the product package you receive for the most up to date list of ingredients. We also recommend you review product ingredients when making a repeat order, as ingredients may change without this visually being obvious on our site, or on the front of product packaging.

Pricing

The prices displayed on www.nzsoapandcandle.co.nz are in NZD dollars and include GST. GST is applicable to all orders delivered within New Zealand.

Sales to customers outside of New Zealand may be subject to the payment of taxes and charges in their country. These will typically be communicated to you and payable by you before the package is able to be released from customs or your countries postal services provider. As these charges are outside of our control, ilovesoap.co.nz accept no liability for the advance notice or payment of any such charges levied by your countries customs, import or postal authorities.

We reserve the right to adjust product pricing at any time. We do our best to provide accurate pricing information however errors can occur from time to time. We reserve the right to refuse or cancel any orders placed for products that display or are prices incorrectly.

Shipping

Free shipping is only for New Zealand addresses who spend over $125.00.

Product availability

Product availability is subject to change without notice. Whenever possible, product out of stocks are clearly highlighted on the site

All special offers and promotions are offered strictly only while stocks last and only for the period of the promotion. Promotional pricing or offers may be withdrawn at any time without notice once available stock is exhausted. Ilovesoap.co.nz may choose to end a promotion early for any reason. Promotional expiry dates and times are listed as New Zealand standard time.

Product Grade

Please note that none of our products are sold as food grade as we are a soap and candle company. We do not recommend you ingest any of our products. If you do so we are not responsible for any harm caused by our products.

AfterPay

AfterPay is a payment option that allows customers to pay in instalments over time. This payment option is only available to customers shopping in New Zealand. On choosing AfterPay as a payment option, customers enter into a contract directly with AfterPay. 

Order Cancellation Conditions

Upto 10% cancellation charges applies on all orders to cover staff time spent on processing your orders.